How will I wear the controller?
You can place the controller in a belt case. The case is a standard element that you have received along with the pump.
Does it matter on which side I place the the output of my LVAD cable?
No. The shirt allows you to carry the pump comfortably whether the driveline output is on the right or left of your body.
Do you offer products for HeartWare owners?
Due to a different shape of the battery and the controller, the shirt cannot be used with the HeartWare pump.
What forms of payment do you accept?
At LVADshirt you can pay with American Express, MasterCard, VISA credit card, and PayPal.
I have a discount code - where can I enter it?
You can enter the discount code in your shopping cart after you add the shirt you are interested in.
Is it possible to ship to a country other than as indicated in the basket?
If your country is not listed in the basket - contact us
- we will check delivery options and calculate shipping costs.
What is the cost of shipping?
The shipping price depends on the country to which your shirt is to be sent. In order to check the cost, add the item you are interested in to your shopping cart and select your country from the dropdown list - the price will immediately appear in your shopping cart.
When will I receive my T-shirt?
The order will be sent the next day after you pay and should reach you within 3-4 days.
Returns and complaints
If my shirt does not suit me, can I return it?
Yes. Within 14 days of receiving your order you can return it without giving any reason - just let us know. If you decide to return the ordered products, we will give you the full value of the product and shipping costs - the only condition is that the clothes have not been damaged. Please note that you have to cover the cost of returning the products.
How do I make a complaint?
Returns and complaints. If my shirt does not suit me, Can I return it?
Yes. Within 14 days of receiving your order you can return it without giving any reason - just let us know. If you decide to return the ordered products, we will give you the full value of the product and shipping costs - the only condition is that the clothes have not been damaged. Please note that you have to cover the cost of returning the products. How do I make a complaint?
We undertake to provide products free of any defects. However, if you find that you have reservations about the quality of the shirt, you can file a claim under warranty. In the description of the complaint, please provide the following:
(1) information and circumstances concerning the subject matter of the complaint, in particular the nature and date of the defect;
(2) a request for a way to bring compliance with a sales contract or a statement of price reduction or withdrawal from a sales contract;
(3) your contact details - this will make it easier for us to handle your complaint quickly. Please note that the requirements of the preceding sentence are in the form of recommendations only and do not affect the validity of the complaint without the recommended description of the complaint.
If you make a complaint, you are obliged to deliver the advertised product at our expense to the address: webska Sp. z o.o., ul. Foksal 18, 00-372 Warszawa, POLAND.
We will respond to your complaint promptly, no later than 14 calendar days from the date of its submission. Important! Failure to address this deadline means that we have considered your claim as reasonable.